Frequently Asked Questions
Find answers to common questions about our crystals, shipping, and more.
Yes, all our crystals are 100% natural and authentic. We never sell dyed, heated, or synthetic stones. Each piece is handpicked and quality-checked.
You can browse by intention (love, protection, wealth, etc.) or take our Crystal Finder Quiz. Trust your intuition — the crystal that catches your eye is often the one you need.
Yes, every crystal is energy cleansed using Reiki and sound cleansing before being carefully packed and shipped to you.
Yes! We offer free shipping on all orders above ₹999. Standard shipping is available for orders below this amount at a flat rate.
Standard delivery takes 5-7 business days across India. Metro cities typically receive orders in 3-5 business days. You'll receive a tracking number once your order ships.
Yes, we ship to 50+ countries worldwide. International shipping typically takes 10-15 business days depending on the destination.
We offer a 7-day hassle-free return policy. If you're not satisfied with your purchase, you can return unused items in their original packaging for a full refund.
Simply email us at support@auvyam.com with your order number and reason for return. Our team will guide you through the process within 24 hours.
You can cleanse your crystals by placing them under moonlight overnight, using sage or palo santo smoke, running them under clean water (check if your crystal is water-safe), or using a singing bowl for sound cleansing.
Store crystals in a clean, dry place away from direct sunlight. Some stones like amethyst can fade in prolonged sunlight. Use a soft cloth or pouch for delicate pieces.
